FAQ
WHAT IS YOUR RETURN POLICY?
Returns Process: To initiate a return, please contact our customer service team with your order details. They will guide you through the return process, including providing you with a Return Authorization Number (RAN).
HOW LONG WILL IT TAKE TO GET MY ORDER?
The delivery time for your order at Tiny Ocean depends on your location and the shipping method you choose. Typically, standard shipping takes around 5-7 business days, while expedited shipping delivers in about 2-3 business days. International shipping times may vary based on the destination country, averaging between 7-14 business days.
DO YOU SHIP INTERNATIONALLY?
Yes, we do offer international shipping at Tiny Ocean. We are committed to serving fish enthusiasts worldwide, and we'll do our best to ensure your aquatic needs are met, no matter where you are. Please note that international shipping times and fees may vary depending on your location, so be sure to review the details during the checkout process.
WHAT ARE THE PAYMENT OPTIONS?
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Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details during checkout for a secure transaction.
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PayPal: If you prefer using your PayPal account, you can select this option during checkout. It provides a secure and convenient way to make your purchase.
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Apple Pay: For Apple users, you can make quick and secure payments using Apple Pay on compatible devices. Look for the Apple Pay option during checkout.
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Google Pay: If you're using an Android device, you can use Google Pay for a fast and secure payment process. Look for the Google Pay option during checkout.
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Shop Pay: Our Shop Pay option offers a streamlined and secure checkout process, making it easy to complete your purchase with just a few clicks.
Please note that payment methods may vary depending on your location, and we continuously work to provide additional payment options to best serve our customers. If you have any specific payment-related questions or concerns, please feel free to contact our customer service team, and they will be happy to assist you.
HOW DO YOU SAVE MY DATA?
At Tiny Ocean, we take the privacy and security of your data seriously. We have robust measures in place to ensure the protection and responsible handling of your information. Here's how we save and safeguard your data:
Secure Servers: We store your data on secure, encrypted servers that meet industry standards for data protection. These servers are regularly maintained and updated to guard against security threats.